Glossary sustainability report Vodafone Netherlands 2011-2012

The third generation of mobile telecommunications, also known as UMTS, is a world-wide standard for mobile communication.
Software ’programmes for mobile telephones and tablets.
Capacity utilisation
Capacity utilization refers to the extent to which, for example the Vodafone data centre actually uses its installed productive capacity. Thus, it refers to the relationship between actual output that 'is' produced with the installed equipment and the potential output which 'could' be produced with it, if capacity was fully used.
Data usage/services
Data space needed to save information such as photos and emails, denominated in megabyte (MB) or gigabyte (GB). Data services use mobile internet.
Deep packet inspection (DPI)
Packet Inspection is a combination of techniques for analysing data traffic transported through networks. Packet Inspections consists of different levels: 1) it can analyse the connection information of individual data packages such as the senders’ or receivers’ IP-address, 2) it can analyse the type of traffic and 3) it can analyse the content of the package. This last level is referred to as Deep Packet Inspection (DPI).
Electronic Industry Citizenship Coalition is a coalition of the world’s leading electronics companies working together to improve efficiency and social, ethical, and environmental responsibility in the global supply chain through a common code of conduct.
Electronic waste describes faulty, obsolete or unsold electrical or electronic devices.
Machine-to-Machine (M2M)
Technologies that allow both wireless and wired systems to communicate with other devices of the same ability.
mHealth means mobile health and represents the possibilities mobile technologies offer for health care, such as arms-length monitoring of patients by doctors.
Corporate Social Responsibility refers to taking responsibility for the company’s effects on people and the environment.
A mobile telecommunications network consists of base stations that are connected to the data centres. A base station includes antenna(s), a supporting structure such as a mast and a cabinet of equipment to power the base station.
Net Promoter Score is a customer loyalty metric, measured by asking customers to what extent they would promote the company with friends and family.
OPTA, an independent administrative body, checks whether market parties within the telecom sector in the Netherlands comply with the law in order to protect consumers.
Smart phone
A smart phone is a mini-computer that can be used to call and go on the Internet.
To use the network of another mobile telecommunications company. This enables telephone calls and mobile internet usage in foreign countries.